callcenter-oplossingenCall Center Solutions

If standard business telephony does not offer sufficient features, then a Customer Contact Center Solution - better known as Call Center Solution - is the next logical step. The name Call Center Solution suggests that this technology only provides additional value to contact centers, but the technology can offer much more. Consider certain departments or users that have a need for functionalities such as setting up a queue.

Whether you have a help desk with a few employees or a large multimedia contact center, HPS provides a solution that is easy to use, can be modularly expanded upon, and offers many reporting options.

With the help of our expertise, you choose the building blocks that are relevant to your customer support. The system can be as basic or elaborate as you want. Do you want your contact center employees to work from anywhere with an Internet connection? No problem. Would you like to adapt your processes and call flows yourself? No problem. Do you want to integrate customer support with unified communications (with Microsoft Lync for example)? No problem either. We also provide the flexibility to add or remove functionalities at any time.

Improve your accessibility and strengthen relations

Customer contact is one of the most important processes in a business. The more freedom customers have in contacting you through the channel of their choice (telephone, e-mail, chat, social, media, video etc.), the better your relationship becomes. Furthermore, you can improve the relationship with your customers by analyzing said communication and checking how high you score in the area of accessibility.

The HPS Call Center Solutions provide you with:
• Everything you need to set up (or build upon) an effective customer contact service (Automatic Call Distribution, queue alerts and indications, VIP treatment for important relations)
• A lot of convenient and simple to interpret reports.
• Efficient management
• The opportunity to implement or adjust processes (such as call flows) yourself