Service and Administration ManagementService and Administration Management

You can always rely on our professional service, 24 hours a day and 7 days a week if desired. We have a nationwide Customer Service Organization, with an excellent geographical spread and well-trained employees who are familiar with the most advanced service equipment. Our arrangements with you regarding service and support will always be clear. This way, you know exactly which services you can count on.

HPS offers various forms of service, based on pre-agreed SLAs (service level agreements). You choose what level of service and performance you want. We will report about this periodically.

The most advanced type of service is a full-service program that includes active monitoring. HPS will proactively manage your entire LAN and WAN infrastructure up to an availability of 99,999%.

HPS operates according to the ITIL method to ensure quality of service. HPS distinguishes different forms of administration and service management:

Service Management

• Configuration Management
• Fault Management
• Cost/Traffic Management
• Security Management
• Capacity Management

Full Service Management

• End-to-End inspection ICT network(s)
• Monitoring Management
• Reporting
• Including all updates and upgrades

Administration Management

• Operational Management
• Help Desk/User Support
• Troubleshooting
• Implementing internal relocations and software changes
• System Administration

We provide Service & Administration Management from a distance, as well as on location or a combination of both.